{"id":1020,"date":"2022-04-12T14:09:03","date_gmt":"2022-04-12T14:09:03","guid":{"rendered":"https:\/\/demo.crocussativus.eu\/?page_id=1020"},"modified":"2025-11-26T15:20:37","modified_gmt":"2025-11-26T15:20:37","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/crocussativus.eu\/en\/refund-return-policy\/","title":{"rendered":"Refund-return-policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 data-start=\"162\" data-end=\"190\"><strong data-start=\"164\" data-end=\"190\">Refund &amp; Return Policy<\/strong><\/h1>\n<h2 data-start=\"192\" data-end=\"209\"><strong data-start=\"195\" data-end=\"209\">1. General<\/strong><\/h2>\n<p data-start=\"210\" data-end=\"390\">We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return it under the conditions listed below and receive a refund when applicable.<\/p>\n<hr data-start=\"392\" data-end=\"395\" \/>\n<h2 data-start=\"397\" data-end=\"436\"><strong data-start=\"400\" data-end=\"436\">2. Right of Withdrawal (14 Days)<\/strong><\/h2>\n<p data-start=\"437\" data-end=\"557\">For online purchases, you have a statutory <strong data-start=\"480\" data-end=\"509\">14-day cooling-off period<\/strong>, starting from the day you receive the product.<\/p>\n<p data-start=\"559\" data-end=\"587\">During this period, you may:<\/p>\n<ul data-start=\"588\" data-end=\"678\">\n<li data-start=\"588\" data-end=\"627\">\n<p data-start=\"590\" data-end=\"627\">Return your order in full or in part.<\/p>\n<\/li>\n<li data-start=\"628\" data-end=\"678\">\n<p data-start=\"630\" data-end=\"678\">Cancel your purchase without providing a reason.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"680\" data-end=\"759\"><strong data-start=\"680\" data-end=\"694\">Important:<\/strong> Hygiene and food safety regulations apply; see exceptions below.<\/p>\n<hr data-start=\"761\" data-end=\"764\" \/>\n<h2 data-start=\"766\" data-end=\"810\"><strong data-start=\"769\" data-end=\"810\">3. Products That <em data-start=\"788\" data-end=\"796\">Cannot<\/em> Be Returned<\/strong><\/h2>\n<p data-start=\"811\" data-end=\"891\">For health, hygiene, and safety reasons, the following items cannot be returned:<\/p>\n<ul data-start=\"893\" data-end=\"1068\">\n<li data-start=\"893\" data-end=\"952\">\n<p data-start=\"895\" data-end=\"952\"><strong data-start=\"895\" data-end=\"950\">Opened or damaged packaging of capsules\/supplements<\/strong><\/p>\n<\/li>\n<li data-start=\"953\" data-end=\"985\">\n<p data-start=\"955\" data-end=\"985\"><strong data-start=\"955\" data-end=\"983\">Opened saffron packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"986\" data-end=\"1016\">\n<p data-start=\"988\" data-end=\"1016\">Products with broken seals<\/p>\n<\/li>\n<li data-start=\"1017\" data-end=\"1068\">\n<p data-start=\"1019\" data-end=\"1068\">Products damaged or contaminated after delivery<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1070\" data-end=\"1169\">Only <strong data-start=\"1075\" data-end=\"1110\">unopened, unused, and undamaged<\/strong> items in their original packaging are eligible for return.<\/p>\n<hr data-start=\"1171\" data-end=\"1174\" \/>\n<h2 data-start=\"1176\" data-end=\"1203\"><strong data-start=\"1179\" data-end=\"1203\">4. Return Conditions<\/strong><\/h2>\n<p data-start=\"1204\" data-end=\"1228\">To qualify for a return:<\/p>\n<ul data-start=\"1230\" data-end=\"1476\">\n<li data-start=\"1230\" data-end=\"1327\">\n<p data-start=\"1232\" data-end=\"1327\">The product must be <strong data-start=\"1252\" data-end=\"1264\">unopened<\/strong>, <strong data-start=\"1266\" data-end=\"1276\">unused<\/strong>, <strong data-start=\"1278\" data-end=\"1291\">undamaged<\/strong>, and in its <strong data-start=\"1304\" data-end=\"1326\">original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1328\" data-end=\"1409\">\n<p data-start=\"1330\" data-end=\"1409\">The return request must be submitted within <strong data-start=\"1374\" data-end=\"1385\">14 days<\/strong> of receiving the order.<\/p>\n<\/li>\n<li data-start=\"1410\" data-end=\"1476\">\n<p data-start=\"1412\" data-end=\"1476\">The return shipment must be sent within <strong data-start=\"1452\" data-end=\"1463\">14 days<\/strong> of approval.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1478\" data-end=\"1481\" \/>\n<h2 data-start=\"1483\" data-end=\"1514\"><strong data-start=\"1486\" data-end=\"1514\">5. Return Shipping Costs<\/strong><\/h2>\n<ul data-start=\"1515\" data-end=\"1742\">\n<li data-start=\"1515\" data-end=\"1657\">\n<p data-start=\"1517\" data-end=\"1657\">Return shipping costs are <strong data-start=\"1543\" data-end=\"1576\">the customer&#8217;s responsibility<\/strong>, unless the return is due to our error (e.g., wrong item, damaged upon arrival).<\/p>\n<\/li>\n<li data-start=\"1658\" data-end=\"1742\">\n<p data-start=\"1660\" data-end=\"1742\">Returns are sent at your own risk. We recommend using a trackable shipping method.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1744\" data-end=\"1747\" \/>\n<h2 data-start=\"1749\" data-end=\"1788\"><strong data-start=\"1752\" data-end=\"1788\">6. Damaged or Incorrect Products<\/strong><\/h2>\n<p data-start=\"1789\" data-end=\"1844\">If you receive a damaged, defective, or incorrect item:<\/p>\n<p data-start=\"1846\" data-end=\"1955\">Please contact us within <strong data-start=\"1871\" data-end=\"1883\">48 hours<\/strong> at [your contact email].<br data-start=\"1908\" data-end=\"1911\" \/>Include photos of the product and packaging.<\/p>\n<p data-start=\"1957\" data-end=\"1973\">We will provide:<\/p>\n<ul data-start=\"1974\" data-end=\"2017\">\n<li data-start=\"1974\" data-end=\"2001\">\n<p data-start=\"1976\" data-end=\"2001\">A free replacement <strong data-start=\"1995\" data-end=\"2001\">or<\/strong><\/p>\n<\/li>\n<li data-start=\"2002\" data-end=\"2017\">\n<p data-start=\"2004\" data-end=\"2017\">A full refund<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2019\" data-end=\"2022\" \/>\n<h2 data-start=\"2024\" data-end=\"2041\"><strong data-start=\"2027\" data-end=\"2041\">7. Refunds<\/strong><\/h2>\n<p data-start=\"2042\" data-end=\"2109\">Once your return has been received and inspected, you will receive:<\/p>\n<ul data-start=\"2111\" data-end=\"2209\">\n<li data-start=\"2111\" data-end=\"2168\">\n<p data-start=\"2113\" data-end=\"2168\">A full refund of the product price (excluding shipping)<\/p>\n<\/li>\n<li data-start=\"2169\" data-end=\"2209\">\n<p data-start=\"2171\" data-end=\"2209\">Issued to your original payment method<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2211\" data-end=\"2278\">Refunds are processed within <strong data-start=\"2240\" data-end=\"2262\">7\u201310 business days<\/strong> after approval.<\/p>\n<hr data-start=\"2280\" data-end=\"2283\" \/>\n<h2 data-start=\"2285\" data-end=\"2305\"><strong data-start=\"2288\" data-end=\"2305\">8. Exceptions<\/strong><\/h2>\n<ul data-start=\"2306\" data-end=\"2455\">\n<li data-start=\"2306\" data-end=\"2389\">\n<p data-start=\"2308\" data-end=\"2389\">Sale or discounted items may be non-refundable if stated at the time of purchase.<\/p>\n<\/li>\n<li data-start=\"2390\" data-end=\"2455\">\n<p data-start=\"2392\" data-end=\"2455\">Business or wholesale orders may be subject to different terms.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2457\" data-end=\"2460\" \/>\n<h2 data-start=\"2462\" data-end=\"2491\"><strong data-start=\"2465\" data-end=\"2491\">9. Contact Information<\/strong><\/h2>\n<p data-start=\"2492\" data-end=\"2527\">For returns, questions, or support: call or mail us<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1644242697585{background-color: #f9f9f9 !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<strong>COMPANY DETAILS<\/strong><\/p>\n<p><strong>ABAC Holland B.V.<\/strong><br \/>\nAttn. Crocussativus.eu<br \/>\nMr. J.Henderikxstraat 57<br \/>\n1788 AZ Julianadorp<br \/>\nThe Netherlands<\/p>\n<p>Dutch Chamber of Commerce: 54348765<br \/>\nVAT: NL8512.69.382.B01[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>CONTACT<\/h4>\n<p><strong>Crocussativus.eu<\/strong><br \/>\nT <a href=\"tel:+31627267149\">+31 (0)627 267 149<\/a><br \/>\nE: <a href=\"mailto:info@crocussativus.eu\">info@crocussativus.eu<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h4>SHOPPING<\/h4>\n<p>All our transactions are securely processed\u00a0by Mollie.<\/p>\n<p><strong>Shipping costs:<\/strong><\/p>\n<p><strong>Within The Netherlands<\/strong>: free of charge<br \/>\n<strong>Within the E.U.<\/strong>: \u20ac 6 per order<br \/>\n<strong><em>Outside<\/em>\u00a0E.U.<\/strong>: costs upon request *)<\/p>\n<p>*Countries with phytosanitary requirements pay fees for inspection.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h5>CUSTOMER SERVICE<\/h5>\n<p>[\/vc_column_text][vc_wp_custommenu nav_menu=&#8221;36&#8243;][\/vc_column][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Refund &amp; Return Policy 1. General We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return it under the conditions listed below and receive a refund when applicable. 2. Right of Withdrawal (14 Days) For online purchases, you have a statutory 14-day cooling-off period, starting from&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1020","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund-return-policy - Crocussativus<\/title>\n<meta name=\"description\" content=\"Clear and secure refund and return policy for capsules and saffron. 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