{"id":1021,"date":"2022-04-12T14:09:03","date_gmt":"2022-04-12T14:09:03","guid":{"rendered":"https:\/\/demo.crocussativus.eu\/?page_id=1021"},"modified":"2025-11-26T15:19:23","modified_gmt":"2025-11-26T15:19:23","slug":"politique-de-retour-remboursement","status":"publish","type":"page","link":"https:\/\/crocussativus.eu\/fr\/politique-de-retour-remboursement\/","title":{"rendered":"politique-de-retour-remboursement"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\r\n\r\n&nbsp;\r\n\r\n\r\n<h1 data-start=\"176\" data-end=\"217\"><strong data-start=\"178\" data-end=\"217\">Politique de Retour &amp; Remboursement<\/strong><\/h1>\r\n<h2 data-start=\"219\" data-end=\"240\"><strong data-start=\"222\" data-end=\"240\">1. G\u00e9n\u00e9ralit\u00e9s<\/strong><\/h2>\r\n<p data-start=\"241\" data-end=\"470\">Nous accordons une grande importance \u00e0 la satisfaction de nos clients. Si vous n\u2019\u00eates pas satisfait de votre achat, vous pouvez le retourner selon les conditions ci-dessous et obtenir un remboursement lorsque cela est applicable.<\/p>\r\n\r\n\r\n<hr data-start=\"472\" data-end=\"475\" \/>\r\n\r\n<h2 data-start=\"477\" data-end=\"519\"><strong data-start=\"480\" data-end=\"519\">2. Droit de r\u00e9tractation (14 jours)<\/strong><\/h2>\r\n<p data-start=\"520\" data-end=\"641\">Pour les achats en ligne, vous disposez d\u2019un <strong data-start=\"565\" data-end=\"602\">d\u00e9lai de r\u00e9tractation de 14 jours<\/strong>, \u00e0 compter de la r\u00e9ception du produit.<\/p>\r\n<p data-start=\"643\" data-end=\"679\">Pendant cette p\u00e9riode, vous pouvez :<\/p>\r\n\r\n<ul data-start=\"680\" data-end=\"794\">\r\n \t<li data-start=\"680\" data-end=\"733\">\r\n<p data-start=\"682\" data-end=\"733\">Retourner votre commande, en totalit\u00e9 ou en partie.<\/p>\r\n<\/li>\r\n \t<li data-start=\"734\" data-end=\"794\">\r\n<p data-start=\"736\" data-end=\"794\">Annuler votre achat sans avoir \u00e0 fournir de justification.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"796\" data-end=\"919\"><strong data-start=\"796\" data-end=\"811\">Important :<\/strong> Pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9 alimentaire, certaines exceptions s\u2019appliquent (voir ci-dessous).<\/p>\r\n\r\n\r\n<hr data-start=\"921\" data-end=\"924\" \/>\r\n\r\n<h2 data-start=\"926\" data-end=\"980\"><strong data-start=\"929\" data-end=\"980\">3. Produits qui <em data-start=\"947\" data-end=\"963\">ne peuvent pas<\/em> \u00eatre retourn\u00e9s<\/strong><\/h2>\r\n<p data-start=\"981\" data-end=\"1086\">Pour des raisons sanitaires, d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9, les articles suivants ne peuvent pas \u00eatre repris :<\/p>\r\n\r\n<ul data-start=\"1088\" data-end=\"1303\">\r\n \t<li data-start=\"1088\" data-end=\"1164\">\r\n<p data-start=\"1090\" data-end=\"1164\"><strong data-start=\"1090\" data-end=\"1162\">Emballages ouverts ou endommag\u00e9s de g\u00e9lules\/compl\u00e9ments alimentaires<\/strong><\/p>\r\n<\/li>\r\n \t<li data-start=\"1165\" data-end=\"1209\">\r\n<p data-start=\"1167\" data-end=\"1209\"><strong data-start=\"1167\" data-end=\"1207\">Safran dont l\u2019emballage a \u00e9t\u00e9 ouvert<\/strong><\/p>\r\n<\/li>\r\n \t<li data-start=\"1210\" data-end=\"1246\">\r\n<p data-start=\"1212\" data-end=\"1246\">Produits dont le sceau est bris\u00e9<\/p>\r\n<\/li>\r\n \t<li data-start=\"1247\" data-end=\"1303\">\r\n<p data-start=\"1249\" data-end=\"1303\">Produits d\u00e9t\u00e9rior\u00e9s ou contamin\u00e9s apr\u00e8s la livraison<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"1305\" data-end=\"1431\">Seuls les produits <strong data-start=\"1324\" data-end=\"1369\">non ouverts, non utilis\u00e9s, non endommag\u00e9s<\/strong>, dans leur <strong data-start=\"1381\" data-end=\"1404\">emballage d\u2019origine<\/strong>, sont \u00e9ligibles au retour.<\/p>\r\n\r\n\r\n<hr data-start=\"1433\" data-end=\"1436\" \/>\r\n\r\n<h2 data-start=\"1438\" data-end=\"1468\"><strong data-start=\"1441\" data-end=\"1468\">4. Conditions de retour<\/strong><\/h2>\r\n<p data-start=\"1469\" data-end=\"1539\">Pour \u00eatre accept\u00e9, un retour doit respecter les conditions suivantes :<\/p>\r\n\r\n<ul data-start=\"1541\" data-end=\"1846\">\r\n \t<li data-start=\"1541\" data-end=\"1654\">\r\n<p data-start=\"1543\" data-end=\"1654\">Le produit doit \u00eatre <strong data-start=\"1564\" data-end=\"1578\">non ouvert<\/strong>, <strong data-start=\"1580\" data-end=\"1595\">non utilis\u00e9<\/strong>, <strong data-start=\"1597\" data-end=\"1614\">non endommag\u00e9<\/strong>, et dans son <strong data-start=\"1628\" data-end=\"1651\">emballage d\u2019origine<\/strong>.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1655\" data-end=\"1758\">\r\n<p data-start=\"1657\" data-end=\"1758\">La demande de retour doit \u00eatre effectu\u00e9e dans les <strong data-start=\"1707\" data-end=\"1719\">14 jours<\/strong> suivant la r\u00e9ception de la commande.<\/p>\r\n<\/li>\r\n \t<li data-start=\"1759\" data-end=\"1846\">\r\n<p data-start=\"1761\" data-end=\"1846\">Le colis doit \u00eatre renvoy\u00e9 dans les <strong data-start=\"1797\" data-end=\"1809\">14 jours<\/strong> suivant l\u2019approbation de la demande.<\/p>\r\n<\/li>\r\n<\/ul>\r\n\r\n<hr data-start=\"1848\" data-end=\"1851\" \/>\r\n\r\n<h2 data-start=\"1853\" data-end=\"1878\"><strong data-start=\"1856\" data-end=\"1878\">5. Frais de retour<\/strong><\/h2>\r\n<ul data-start=\"1879\" data-end=\"2115\">\r\n \t<li data-start=\"1879\" data-end=\"2025\">\r\n<p data-start=\"1881\" data-end=\"2025\">Les frais de retour sont <strong data-start=\"1906\" data-end=\"1931\">\u00e0 la charge du client<\/strong>, sauf en cas d\u2019erreur de notre part (ex. : mauvais produit, produit endommag\u00e9 \u00e0 l\u2019arriv\u00e9e).<\/p>\r\n<\/li>\r\n \t<li data-start=\"2026\" data-end=\"2115\">\r\n<p data-start=\"2028\" data-end=\"2115\">Les retours sont effectu\u00e9s aux risques du client. Nous recommandons un <strong data-start=\"2099\" data-end=\"2114\">envoi suivi<\/strong>.<\/p>\r\n<\/li>\r\n<\/ul>\r\n\r\n<hr data-start=\"2117\" data-end=\"2120\" \/>\r\n\r\n<h2 data-start=\"2122\" data-end=\"2165\"><strong data-start=\"2125\" data-end=\"2165\">6. Produits endommag\u00e9s ou incorrects<\/strong><\/h2>\r\n<p data-start=\"2166\" data-end=\"2229\">Si vous recevez un produit endommag\u00e9, d\u00e9fectueux ou incorrect :<\/p>\r\n<p data-start=\"2231\" data-end=\"2364\">Veuillez nous contacter dans les <strong data-start=\"2264\" data-end=\"2277\">48 heures<\/strong> \u00e0 l\u2019adresse [votre e-mail].<br data-start=\"2305\" data-end=\"2308\" \/>Merci d\u2019inclure des photos du produit et de l\u2019emballage.<\/p>\r\n<p data-start=\"2366\" data-end=\"2389\">Nous vous proposerons :<\/p>\r\n\r\n<ul data-start=\"2390\" data-end=\"2450\">\r\n \t<li data-start=\"2390\" data-end=\"2422\">\r\n<p data-start=\"2392\" data-end=\"2422\">Un remplacement gratuit <strong data-start=\"2416\" data-end=\"2422\">ou<\/strong><\/p>\r\n<\/li>\r\n \t<li data-start=\"2423\" data-end=\"2450\">\r\n<p data-start=\"2425\" data-end=\"2450\">Un remboursement int\u00e9gral<\/p>\r\n<\/li>\r\n<\/ul>\r\n\r\n<hr data-start=\"2452\" data-end=\"2455\" \/>\r\n\r\n<h2 data-start=\"2457\" data-end=\"2481\"><strong data-start=\"2460\" data-end=\"2481\">7. Remboursements<\/strong><\/h2>\r\n<p data-start=\"2482\" data-end=\"2538\">Apr\u00e8s r\u00e9ception et inspection du retour, vous recevrez :<\/p>\r\n\r\n<ul data-start=\"2540\" data-end=\"2681\">\r\n \t<li data-start=\"2540\" data-end=\"2614\">\r\n<p data-start=\"2542\" data-end=\"2614\">Un remboursement int\u00e9gral du prix du produit (hors frais d\u2019exp\u00e9dition)<\/p>\r\n<\/li>\r\n \t<li data-start=\"2615\" data-end=\"2681\">\r\n<p data-start=\"2617\" data-end=\"2681\">Via le m\u00eame mode de paiement que celui utilis\u00e9 lors de l\u2019achat<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"2683\" data-end=\"2776\">Les remboursements sont trait\u00e9s dans un d\u00e9lai de <strong data-start=\"2732\" data-end=\"2758\">7 \u00e0 10 jours ouvrables<\/strong> apr\u00e8s validation.<\/p>\r\n\r\n\r\n<hr data-start=\"2778\" data-end=\"2781\" \/>\r\n\r\n<h2 data-start=\"2783\" data-end=\"2803\"><strong data-start=\"2786\" data-end=\"2803\">8. Exceptions<\/strong><\/h2>\r\n<ul data-start=\"2804\" data-end=\"3009\">\r\n \t<li data-start=\"2804\" data-end=\"2911\">\r\n<p data-start=\"2806\" data-end=\"2911\">Les articles en promotion ou sold\u00e9s peuvent \u00eatre non remboursables si cela est indiqu\u00e9 lors de l\u2019achat.<\/p>\r\n<\/li>\r\n \t<li data-start=\"2912\" data-end=\"3009\">\r\n<p data-start=\"2914\" data-end=\"3009\">Les commandes professionnelles ou en gros peuvent \u00eatre soumises \u00e0 des conditions particuli\u00e8res.<\/p>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1644242697585{background-color: #f9f9f9 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text]\r\n<h4>D\u00c9TAILS DE L&rsquo;ENTREPRISE<\/h4>\r\nABAC Holland B.V.\r\nAttn. Crocussativus\r\nMr. J.Henderikxstraat 57\r\n1788 AZ Julianadorp\r\nPays-Bas\r\n\r\nN\u00e9erlandais CdC 54348765\r\nTVA NL8512.69.382.B01[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\r\n<h4>CONTACT<\/h4>\r\n<strong>Crocussativus.eu<\/strong>\r\nT <a href=\"tel:+31627267149\">+31 (0)627 267 149<\/a>\r\nE: <a href=\"mailto:info@crocussativus.eu\">info@crocussativus.eu<\/a>\r\n\r\n&nbsp;\r\n\r\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text]\r\n<h4>ACHATS<\/h4>\r\nToutes nos transactions sont trait\u00e9es en toute s\u00e9curit\u00e9 par Mollie.\r\n\r\n<strong>Les frais de livraison:\r\n<\/strong>Pays-Bas &#8211; gratuit\r\nE.U. &#8211; \u20ac6 par commande\r\nOutside E.U. &#8211;\u00a0prix sur demande\r\n\r\n<em>*Les pays ayant des exigences phytosanitaires payent l&rsquo;inspection des taxes.<\/em>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime;][vc_column_text]\r\n<h5>KLANTENSERVICE<\/h5>\r\n[\/vc_column_text][vc_wp_custommenu nav_menu=\u00a0\u00bb36&Prime;][\/vc_column][\/vc_row]<!-- \/wp:post-content --><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] &nbsp; Politique de Retour &amp; Remboursement 1. G\u00e9n\u00e9ralit\u00e9s Nous accordons une grande importance \u00e0 la satisfaction de nos clients. Si vous n\u2019\u00eates pas satisfait de votre achat, vous pouvez le retourner selon les conditions ci-dessous et obtenir un remboursement lorsque cela est applicable. 2. Droit de r\u00e9tractation (14 jours) Pour les achats en&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1021","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>politique-de-retour-remboursement - Crocussativus<\/title>\n<meta name=\"description\" content=\"remboursement claire et s\u00e9curis\u00e9e pour les g\u00e9lules et le safran. 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