Refund & Return Policy
1. General
We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return it under the conditions listed below and receive a refund when applicable.
2. Right of Withdrawal (14 Days)
For online purchases, you have a statutory 14-day cooling-off period, starting from the day you receive the product.
During this period, you may:
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Return your order in full or in part.
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Cancel your purchase without providing a reason.
Important: Hygiene and food safety regulations apply; see exceptions below.
3. Products That Cannot Be Returned
For health, hygiene, and safety reasons, the following items cannot be returned:
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Opened or damaged packaging of capsules/supplements
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Opened saffron packaging
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Products with broken seals
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Products damaged or contaminated after delivery
Only unopened, unused, and undamaged items in their original packaging are eligible for return.
4. Return Conditions
To qualify for a return:
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The product must be unopened, unused, undamaged, and in its original packaging.
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The return request must be submitted within 14 days of receiving the order.
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The return shipment must be sent within 14 days of approval.
5. Return Shipping Costs
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Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item, damaged upon arrival).
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Returns are sent at your own risk. We recommend using a trackable shipping method.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Please contact us within 48 hours at [your contact email].
Include photos of the product and packaging.
We will provide:
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A free replacement or
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A full refund
7. Refunds
Once your return has been received and inspected, you will receive:
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A full refund of the product price (excluding shipping)
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Issued to your original payment method
Refunds are processed within 7–10 business days after approval.
8. Exceptions
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Sale or discounted items may be non-refundable if stated at the time of purchase.
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Business or wholesale orders may be subject to different terms.
9. Contact Information
For returns, questions, or support: call or mail us